Crisis Management Series

Crises happen. They just do. The year before the COVID pandemic hit, 95% of business leaders surveyed by PwC thought their company would face a crisis within two years.   “Almost all businesses expect to face a crisis in the next two years. And how they deal with them really counts.” World Economic Forum, PwC […]

Crisis Management is simply plans and processes that empower a business to recognize and mitigate potential harm caused by a crisis, and most importantly, to learn from crises after they happen. Job number one is to get your business back to normal as fast as possible when a crisis occurs. After the crisis, job number

The challenge for self storage owner-operators of all sizes is the same. You must have a crisis management plan in place before a crisis happens. “An ounce of prevention is worth a pound of cure.” Benjamin Franklin, Founding Father, United States of America February 4, 1735 Preparing a crisis management plan requires you to think

There are five types of facility crises that every self storage business should prepare for whether you own one facility or manage a regional or multi-city operation. Potential self storage facility crisis types are: Building-Related: power outage, fire, water main or line break Natural Disaster: thunderstorms & lightning strikes, tornadoes, flooding, hurricanes, earthquakes Tenant-Related: criminal

There are numerous steps you can take as a self storage owner operator to prevent or mitigate a building-related crisis before it happens. Here are helpful preventative tips that I’ve learned from my 13 years of facility management experience that can help prevent or mitigate building-related crises at your facility. Power Outage Make sure your

There are various steps you can take as a self storage owner operator to mitigate a natural disaster crisis before it happens. Here are helpful preventative tips that I’ve learned from my 13 years of facility management experience that can help mitigate a natural disaster crisis at your facility. Heavy Thunderstorms, Flash Floods & Lightning

There are several steps you can take as a self storage owner operator to prevent or mitigate a tenant-related crisis before it happens. Here are helpful preventative tips that I’ve learned from my 13 years of facility management experience that can help prevent or mitigate tenant-related crises at your facility. Criminal Activity Most leases address

There are several important steps you can take as a self storage owner operator to prevent or mitigate a human resources crisis before it happens. Here are helpful preventative tips that I’ve learned from my 13 years of facility management experience that can help prevent or mitigate human resources crises at your facility. Human Resources

There are several important steps you can take as a self storage owner operator to prevent or mitigate a technology crisis before it happens. Here are helpful preventative tips that I’ve learned from my 13 years of facility management experience that can help prevent or mitigate technology crises at your facility. Technology Maintenance & Updates

Once a crisis is over and your self storage business is back up and running smoothly, take a deep breath. Take another. Then start a crisis post-mortem with your team and stipulate that the analysis is non-confrontational and non-accusatory. Ask yourselves the tough questions: “What worked?” “What didn’t work?” “Why did it work or not